Poor Customer Service

<p>It would seem that every time i need to upgrade there is some sort of a problem or snagg.</p> <p>I was very well informed by the lady would assisted me with my upgrade that the phone i want is out of stock. Due to her calmness and efficient customer service i accepted this and was more than willing to wait.</p> <p>Today i received an sms stating that my quotation has been processed and an order number has been generated - 1- ********** ********** iwht the following stipulated on the message - "...when contacting Vodacom Customer care on 082111 for further enquiries."</p> <p>I did so as i would like to get an ETA on phone as it would seem it is on order. To my regret i got though to the Direct Sales team to Martin, who promptly advised me that i need to phone a different number as he is unable to assist me. I advised him that the number dailed is from the sms Vodacom sent me and that i do not have the time to phone here and then phone there.</p> <p>I requested he then find someone who can assist me while i am on the phone now, he promptly again advised that he gave me the number to phone and that he cannot assist.</p> <p> </p> <p>Why is it that the number provided channels clients to the wrong department, why is it that an employee of that company refuses to assist the client and would rather i put in a complaint that try an assist me while he has access to me on the phone. Where is the TCF in this? (Note: I did worn Martin i will put in a complaint if he does not assist me or find someone to assist me.)(this complaint could have been dealt with on the spot by the individual).</p> <p> </p> <p>Poor Customer Service. One has to ask the question, why would i want to stay with Vodacom for the next term of my contract? </p>