1 reviews | Active since Feb 2017
POOR CUSTOMER SERVICE
<p>NEVER EVER ACCEPT ANY PRODUCTS FROM VODACOM VIA THEIR CALL CENTRE. TO CANCEL THE CONTRACT (WITHIN THE 14 DAYS ) HAS BECOME AN ABSOLUTE NIGHTMARE. TRANSFERRED FROM ONE OPERATOR TO THE OTHER AND THEY ALL HAVE DIFFERENT STORIES TO TELL. THEY HAVE CHARGED THE PAST TWO MONTHS AN ADDITIONAL AMOUNT TO MY ACCOUNT WHICH HAS NOTHING TO DO WITH THE ORIGINAL COMPLAINT!! ONCE AGAIN YOU NEED TO SPEAK TO A DIFFERENT DEPARTMENT. SOOOOO ANNOYING!!!</p> <p>PHONED IN SERVERAL TIMES THE PAST 2 WEEKS AND NO JOY!!! NOTTTT A HAPPY CUSTOMER AT ALL.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer
We apologise for the inconvenience caused.
As per the feedback from the Sales Support Team, the contract has been cancelled and the credit will reflect on your Vodacom account in two working days.
Regards
RoderiqueLategan
Dear Customer
We apologise for the inconvenience caused.
As per the feedback from the Sales Support Team, the contract has been cancelled and the credit will reflect on your Vodacom account in two working days.
Regards
RoderiqueLategan
On friday 13th of feb i have sent a private message. My issues is still not resolved!! Transferring my call from one department to the other and every single time have to explain the situation from start. Poor poor service from vodacom!! Amount of 218.42 (excl vat) Charged to my account for Dec and Jan. Refund 1- ********** 560087. Still waiting for my account to be credited. Case no 1- ********** ********** also closed. Could Vodacom please contact me with exact amount to be debited from my account (Feb 2017).
On friday 13th of feb i have sent a private message. My issues is still not resolved!! Transferring my call from one department to the other and every single time have to explain the situation from start. Poor poor service from vodacom!! Amount of 218.42 (excl vat) Charged to my account for Dec and Jan. Refund 1- ********** 560087. Still waiting for my account to be credited. Case no 1- ********** ********** also closed. Could Vodacom please contact me with exact amount to be debited from my account (Feb 2017).
customer services phoned. Hopefully the issues is now resolved. Thank you
customer services phoned. Hopefully the issues is now resolved. Thank you