CF
Cenneline F

1 reviews | Active since Apr 2015

02 Feb 2017, 07:25

Poor customer service

<p>I am a 8 year customer of Vodacom and was terribly dissapointed with the service I received upon my upgrade. The consultant was on WhatsApp that while dealing with me as a customer.</p>

0
Replies (2)
Vodacom
Vodacom's reply02 Feb 2017, 09:29
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply02 Feb 2017, 11:33
Official

Dear Customer

We apologise for the service that you received. We have escalated your complaint to the store manager for assistance and feedback.

Regards

RoderiqueLategan