Poor Customer Service

<p>Dear Sir / Madam,</p> <p>We upgraded our contract over a week ago via the Vodacom website. On the website it states that any upgrades done online will be delivered the next day (Misleading). A week has passed and I still have not received any feedback from Vodacom.</p> <p>I called the upgrade line today to query our upgrade and they could not provide me with any feedback. I keep getting passed on to other departments. The service I received was terrible and no one as the courtesy of calling and informing you of any delays.</p> <p>Upgrade confirmation no: VODACOMONLIN- ********** .</p> <p>Regards,</p> <p>Dinesh</p> <p> ********** 845</p> <p> </p>