Poor customer service
<p>I got charged for exceeding data usage for the second time. Data usage had been checked using Vodacom app and there was still plenty data to be used. Also after the first episode of overcharge I had set up to receive sms notifications when data limits were being reached and I never received not one sms. When I phoned Vodacom the first thing they asked was why there was no limit set, and I explained that on taking out contract and also after the first episode of overcharge I was told by Vodacom that no limit could be set on my contract, so can Vodacom please explain the ambiguity. Vodacom never accepts responsibilty for failing to inform me by sms when my data limits were being reached or the fact that their app showed that I was still within my contract data, or the fact that they had informed me initially that no limit could be set on my contract.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
I am still awaiting response. When I check on Hellopeter every few minutes there seems to be continuous problems with Vodacom. The problem whereby I am being charged for exceeding my contract data is being experienced with plenty other people. Please refund me my money. I will not be using the data on this contract anymore and cannot wait for this contract to end. I will utilise the data on my Telkom Mobile contract which I have had for3years now without any problems. For Vodacom's information my initial Telkom Mobile contract for 2Gigs per month, for the span of 2 years was never exceeded actually I had unused data being carried over to the next month.
I am still awaiting response. When I check on Hellopeter every few minutes there seems to be continuous problems with Vodacom. The problem whereby I am being charged for exceeding my contract data is being experienced with plenty other people. Please refund me my money. I will not be using the data on this contract anymore and cannot wait for this contract to end. I will utilise the data on my Telkom Mobile contract which I have had for3years now without any problems. For Vodacom's information my initial Telkom Mobile contract for 2Gigs per month, for the span of 2 years was never exceeded actually I had unused data being carried over to the next month.