1 reviews | Active since Dec 2016

14 Dec 2016, 12:26

Poor customer service

<p>I just visited the VODACOM store in bayside, I was contemplating moving my business accounts over from Telkom to VODACOM, but due to the poor service I received as well as pathetic customer service and rude and also poorly trained assistants at the store, I decided against it. I tried porting a number over to VODACOM, but after running back and forth from store to store it was eventually done through another assistant at VODACOM. the first assistant whom was very rude had absolutely no clue what he was doing. Customer service is essential especially in today's world, VODACOM need to get more effecient and we'll trained staff if they want to compete in this customer driven industry.</p>

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Replies (2)
Vodacom
Vodacom's reply14 Dec 2016, 12:44
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply15 Dec 2016, 12:17
Official

Dear Customer

We apologise for the service you received and the inconvenience caused.

We have escalated this to the store management for review and feedback.

Regards

RoderiqueLategan