1 reviews | Active since Nov 2016

23 Nov 2016, 14:01

Poor customer service

<p>my cell phone bills of +-R 3000 every month are crippling me financially.</p> <p>everytime I try query this or request my itemized bill I have to wait 30 minutes for someone to answer, then a useless mail with no links or attachments gets sent to me. I have been fighting this for over a month now. The staff I have dealt with has also been incredibly rude during this process.</p> <p>i need to get out of this contact as I cannot afford it any longer. Please can someone get in touch with me so that I can cancel my contract as I want to sign up with cell C now, I feel ill get better customer service and value for money there.</p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply23 Nov 2016, 14:12
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team