Poor customer service
<p>my cell phone bills of +-R 3000 every month are crippling me financially.</p> <p>everytime I try query this or request my itemized bill I have to wait 30 minutes for someone to answer, then a useless mail with no links or attachments gets sent to me. I have been fighting this for over a month now. The staff I have dealt with has also been incredibly rude during this process.</p> <p>i need to get out of this contact as I cannot afford it any longer. Please can someone get in touch with me so that I can cancel my contract as I want to sign up with cell C now, I feel ill get better customer service and value for money there.</p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
