Poor customer service

I've recently switched to Vodacom hoping for better service as they do provide fairly good network connection in the area which I am from. Today I needed to load a data bundle therefore I recharged my account only to be told four times that I need to recharge. Topped up R150 and the data bundle cost R149. I called customer care and was assisted by Zanele Madi who told me he would call me in 5 minutes and that hasn't happened. I explained the error to the consultant and he had advised me to restart my device. I did advise him that it had already been done twice, this consultant then advised me that he would not be able to assist me as he has 'AHTs' to meet and I am interfering with his stats!!! Being in customer services myself you can NEVER refuse to assist a customer because you have stats to meet! This shows that you guys do not train your guys very well and I suggest that something is done about this! I had to recharge with more airtime as the airtime started to get depleted for some reason, if this person helped me in the first place I would not have been inconvenienced and neither would have I started to consider changing networks if I get this kind of service! It's sad!