Poor customer service

<p>on the 3rd Nov 2016 i made a payment of R350 at your canalwalk store. By the 10th you phoned me claiming i never made a payment as it wasnt refelecting on your side. Even though i have my receipt as proof of payment. Now my question is how can it take more than a week for my payment still to not refelct on your side. This is now going to have a negative effect on my record at the credit bereau and here im im intending to apply for a home loan.</p> <p> </p> <p>Please advise what vodacom as south africas no1 telecom provider will do in order to rectify this immediately.</p> <p> </p>