POOR CUSTOMER SERVICE

We were recently upgraded from RED Classic to RED VIP 10 Gig on the 15th of April 2021. The vodacom agent openly **** to both myself and my business partner about the offer for the RED VIP 10Gig, the agent promised us a limitless voice calls, limitless sms, 10 Gig monthly which should have came with an additional 10Gig on the first month and an educational voucher worth R50K - R65K. This package was intended to start on the 1st of May 2021, to date on my vodacom app it still shows that we are on the same RED Classic and not RED VIP yet both our contracts have been extended for 24 months. We have called Vodacom customer care more than 20 times, they have promised to escalate the matter and their supervisors / managers would contact us within 24 - 48 hours. It has now been 5 days. We have requested the voice recordings for the upgrades and to date nothing has been provided. When we then contacted vodacom but they given us the run around and drop our calls without any explanations . This has to be by far the worse customer services that we have ever come across. I would never recommend vodacom to anyone.