TN
Themba N
1 reviews | Active since Oct 2019
17 Oct 2019, 11:00
Poor customer service
I have been calling Vodacom for a paid up letter since from the 8th but they keep on telling me to wait for 24 to 48 hours whereas it took them few minutes to take me to credit bureau while I don't even owe them its their mistake. I can't do anything because where ever I go they want paid up letter from Vodacom which is what they are failing to give to me. When I call vodacom consultants keep on transferring me from one person to another.
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Vodacom's replyOfficial
17 Oct 2019, 11:20 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 Oct 2019, 11:20
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
28 Oct 2019, 16:24Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Vodacom's reply28 Oct 2019, 16:24
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team