Poor customer service

The worse customer service ever . To the point where I have decided to cancel all my existing contract with vodacom. Firstly I had a issue with my fibre cable needing to be replaced I had to call the customer service line numerous times to get a update on the problem, they won’t even bother calling you back or give a reference number. Not to mention sending a email to there customer service the only reply you will receive is a automated response. When my fibre line was finally replaced I called to get my account credited for the down time , I am still waiting to be sent a reference number . For a large multinational company I am disgusted my the manner in which you treat your paying customers. The lack of communication towards me was disgusting. To date I have not received every single form of communication has been from me. I will never recommend your brand to anyone