RA
Rishaad A
1 reviews | Active since Jul 2014
27 Mar 2025, 16:47
Poor customer service
I brought my MW63 - Alcotel router to Vodacom Repairs at Menlyn WICC on 14 March 2025 for repairs. I was informed that the repair process would take 5 working days. However, it has now been 10 working days, and the router is still not ready for collection. Kindly assist, as I am currently paying for a service I cannot use.
Helpful (0)
Replies (1)0
Replies (1)
Vodacom's replyOfficial
28 Mar 2025, 13:01 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply28 Mar 2025, 13:01
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team