RI
Razia I
1 reviews | Active since Mar 2015
16 Sept 2020, 09:40
Poor customer service
I had logged a call on 12.09.20 for not getting a confirmation for the purchase that I have made with Vodabucks. Luzuko with diligence helped, followed up with a call on 13/09/20 and allocated a ref number to say the matter has been escalated to technical support. I did not receive any call but I get an sms to say that a gifting was done on 05/09/20. Another sms was received to say log has been closed. Did Zamile not realise that there is something amiss. Should I not have received a call to get clarity before closing this complaint. I am disappointed that not all Vodocom staff have the same standard of service delivery. I await your feedback
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Vodacom's replyOfficial
16 Sept 2020, 11:03 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply16 Sept 2020, 11:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
RI
Razia I's updateReviewer Update
16 Sept 2020, 22:14I see your response and i must say i am surprised. I have received and sms ref: EC-1Z5K-2K5ATO at 16.54 has been closed. Someone does not what's happening.
RI
Razia I's update16 Sept 2020, 22:14
Reviewer Update
I see your response and i must say i am surprised. I have received and sms ref: EC-1Z5K-2K5ATO at 16.54 has been closed. Someone does not what's happening.