Poor customer satisfaction, no proper contact procedures, disappointed, losing money and beyond fed up.

Once again a bad experience with Vodacom. Since the beginning of this year and several upgrades later I am totally disgusted in Vodacom. My contracts, seven of them, will be terminated when the time is right. Been with them for 13 years and always paying. I have had challenges that is beyond explaining, every time the delivery is late or incorrect product. One of my contracts were upgraded to a new laptop/data package. Quote were done, accepted and delivered months later. Inclusive was MS office 365, but upon delivery there were no such thing. Again I started with the battle to contact them and after using Hellopeter they contacted me. The outcomes was a 2 gig anytime data package added to my main contract for 24 months. I accepted, take in mind I have already bought MS office, and things went well......only for a while. The time came to upgrade my main contract, been using online upgrade for years, so I app****. Found the package I want, however forget the next day delivery. The phone was out of stock for about 2 months without any feedback. Eventually the phone was sent via RAM. During the quote I specifically asked that they deliver in the afternoon when I'm at home. To deliver at work is difficult and I get home late so I cannot stay on the line for 45 minutes plus to speak to a consultant during the day. I'm an artisan and not working in a office. Ok let's get back to the delivery, it was eventually sent back to Vodacom and everything went quite. No feedback, nothing. I eventually got hold of a consultant who notified me that the upgrade was cancelled, wow ok I thought to myself. I then app**** again, same package, more expensive, out of stock, waited as well. Eventually after some attempts I recieved it. Yipeeeee at last. Now remember the 2 gig and it was mentioned during the quote, that just disappeared. My normal 1 gig anytime and 1 gig night owl, now that is a lot of nonsense this night owl. I'm grown up and not surfing at night. This month I already bought data as the suppose to be 2 gig is history.

Basically their mistakes bring them money in the pocket. I pay for my laptop WITH MS office, which I don't have, plus by extra data. Try to contact them via email? Impossible. Online chat? Never works. Oh and there is TOBI, still don't understand that one. All the options except what you need. The network is weak, there is a lot of promotions but nothing useful for loyal contract customers.

I will definitely consider another service provider.