Poor Customer Retention and terrible Customer service

Vodacom Customer Complaints said if i'm not happy I can display my unhappiness on Hello Peter as there is nothing they can do. So that says a lot about their willingness to keep customers happy, especially customers for over 20 yrs.

I cancelled my contract numerous times, Vodacom refuses to cancels it and directs the business to Retentions. Upon failure to cancel they chose ***** and theft and debited my account given that a cancellation request was submitted on 6 Feb 2025.

when I requested my money be refunded , I had to jump through hoops to get sympathetic staff to under my frustrations, basically beg for my money. It was easy for them to debit *******ly but now it's a mission to get them to refund me. Eventually money was refunded but into my Vodacom account, I assume for me to purchase vodacom products. I have made it clear from day 1, I want nothing to do with vodacom and their service offerings. I will be porting my number to another network.

Eventually the cancellation was processed on 27 April, yet no one bothered to contact me and tell me the money was deposited into a Vodacom account, which i don't have access to. No I need to wait again another 5-7 working days for them to process. I keep on being provided with ref numbers that mean nothing or can't be traced. Internally there is no communication between Retentions, Cancellation, Billing or customer service, so each dept just does their own thing without checking other department what the status of an account is. This has been going on over 2 yrs of me trying to cancel a contract