Poor customer relations/ careless service

I handed in my phone to the Caledon branch of Vodacom to be sent off for repairs on 9 Feb 2015. I heard nothing from Vodacom till 5 March when the Caledon branch phoned me to say my phone is back with them. I went to collect it today only to discover that it had not been repaired. According to the system I was phoned on 23 and 24 Feb and with a quote and didn't answer my phone. My complaint is, surely a msg could have been left or an sms<br> sent considering how Vodacom inundates you with msgs offering special deals and unimportant information.<br> The phone call probably came from a withheld number or one that could not respond to.What level of efficiency is this??? One is constantly harassed by telephone marketers that phone at the most inopportune moments. Vodacom your service stinks!!!<br> Please Note: This complaint is not against the Caledon outlet - they are efficient and pleasant to deal with.