1 reviews | Active since May 2018
Poor customer relations and unfaithful promises
I am highly irate with Vodacom South Africa 4 years ago I was retrenched from my company which I was employed. I paid insurance on my Vodacom account as well as my monthly installment, I was assured from Vodacom UPON my retrenchment that my account would be settled as I was retrenched, all I was asked was to send proof of my retrenchment. This was in September 2014, it is over 3 years ago and now MBD attorney's are harassing me EVERYDAY for this. Another thing....where the hell do I get a contact that is over R14 000 in debt, I've never in my life paid that kind of money for a contract with Vodacom...NEVER
I was not working for more than a year after the retrenchment, I never once got a mail or a call from Vodacom, now all this time has passed and all of the sudden, getting threatening calls from MBD Attorneys every day...EVERY DAY!!!! 3 or more times a day.
in 2015 my ID and Identity was stollen from some nut in Durban and he's been enquiring about accounts ever since and opening God alone knows what on my ID number.
Vodacom....you guys seriously need to sit down and look at your infrastructure and contemplate on what you do to people's life. The repercussions of the impact you have on someone that is doing a honest living trying to support and provide for his family. Not once have I ever not paid my Vadacom account when I was employed and I had my vodacom contract for "15 years"...not 5 years or the minimum 24 months....15 YEARS ontop of that I had my ex wife contract for 12 years and another 2 contracts for my dad and brother for over 5 years.
That is 4 contracts with you in the 15 years...none of them where ever canceled or blacklisted, now I get this **** from you out of nowhere.
Now, what to do????
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised you accordingly with regards to the account. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised you accordingly with regards to the account. Regards Consumer Website Team(SA)
