PS
Pelaelo S
1 reviews | Active since Apr 2012
17 Aug 2023, 10:54
Poor Customer Relations and False Promises
On the 2nd of August I won a prize through Vodabucks Rewards which was meant to arrive 3 to 5 working days later.Failing which I tried to track it using the VB no given to no avail.I then decided to call the Loyalty Rewards division and spoke to one Katlego who assured me she would escalate the matter and call back between 24hrs and 72 hrs.Well as is the case with vodacom,72hrs has lapsed and no response.
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Vodacom's replyOfficial
17 Aug 2023, 11:49 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 Aug 2023, 11:49
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
PS
Pelaelo S's updateReviewer Update
21 Aug 2023, 10:27You have been sending this generic response since last week to no avail.
PS
Pelaelo S's update21 Aug 2023, 10:27
Reviewer Update
You have been sending this generic response since last week to no avail.