wW
warrick W

1 reviews | Active since Aug 2011

15 Aug 2022, 20:34

Poor customer experience

Vodacom fibre. This is useless since I’ve joined them I have logged more than 7 tickets for poor connection, I pay them R750 a month to have a modem in my house I use more Data and airtime to call them. I have logged tickets to cancel my fibre which has also not been attended to. Since day one it has been a problem! How many tickets do I have to log ? Why are you billing me for something that does not work? Currently I even have to use my mobile data to load this review because it does not work.

Save your time and effort rather go for alternative suppliers!

I’m don’t have one reference number to add to this description I have more than 9 in total!

0
Replies (1)
Vodacom
Vodacom's reply16 Aug 2022, 08:11
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team