Poor customer experience

I get called out of the blue by a Vodacom affiliate (buy mondo, ref ***9), offering me a better deal & told (as part of the pitch) that the package will be delivered within 2 days. 2wks+ later nothing has been delivered. I also called their contact centre twice (today I was on the call for 20mins) with no success. My questions are: 1. Since I never gave conscent for any random company to ring me - where did they get my details from in the first place? 2. Why do sales ram something down your throat & then the customer service is forgotten? 3. This is a very, very basic transaction, why do I (the paying customer) be inconvenienced in the 1st place when THEY are actually wasting my time completely if they are not going to deliver/ have internal controls to track non-delivery/ issues along their business processes? How do they get to operate like this in partnership with a respected company like Vodacom? They are affecting your brand. <br> <br> Lastly: am I going to receive this offer I was promised or did everyone at buy mondo forget about it 2 weeks ago? Even after 2 calls reminding them of the \non delivery"";NULL;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;829750;872249;18;5;0;0;0;0;5;NULL;NULL;NULL;15/10/29 18:50;15/10/29 16:53;AMAZING AMAZING SERVICE;6,31E+12;;***;My dad bought me a Gucci watch in the 90's and though out the years I lost the box, but the watch is in perfect order.....I decided to give this watch to my daughter for her Birthday as she has never seen it. So I went into the Gucci store at the Waterfront in Cape Town with the watch and asked them if they could possibly give me a box. Well, they gave me a little jewellery pouch to put the watch in, along with a box and a Gucci bag with no charge. I felt sooo special and I was blown away by this amazing service!!!! I am in HEAVEN! Thank you doesn't even come close. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;458355;33;1;2;0;1;0;0;2;NULL;NULL;NULL;15/10/29 15:53;15/10/29 17:09;False Adverti*****t ;8,41E+12;Branch manager;***;I came to your branch this afternoon and before i came there i foned your contact centre and they advised me that your working hours are till 17h30 i got to your branch and to my surprise you were closed. I wanted to come and collect my cheque card which is expiring tomorrow and do some transfers. I had actually knocked off early at work so that i can collect my card. when i got there was a security guard that was standing with some of your members outside i then asked he told me that u were closed due to that you dont have business i was there at 15h45 and at the door there was a notice that you close at 17h30;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;21179;793962;16;2;0;1;0;0;2;NULL;NULL;NULL;15/10/12 18:56;15/10/29 17:11;No land line for 3 weeks !;Krs Investments ***;Telkom;***;We are in tourism business industry and stay without a land line is impossible for us ! We are in an area with no cell phone reception and our business drop 50% already because nobody can contact us (except by email).<br> This situation is also unacceptable for security reasons.<br> Telkom just keep on sending the same messages.....\Telkom has decided to offer you an alternative solution. Details will be shared shortly\"".<br> What is shortly for Telkom"