JJ
Johann J
1 reviews | Active since May 2011
09 Apr 2021, 12:28
Poor Customer Cate & ******* Billing still Exists!
Both Vodacom Customer Care and Social Media Dept. SUCKS!!
A month ago I addressed an email to customer care about roaming charges I’ve been billed for, with a further THREE REMINDERS, with absolutely NO RESPONSE!!
A week ago I resorted to the Twitter Platform and sad to say, we are going around in circles.
As predicted today I received a threatening SMS indicating that my services will be disconnected if the disputed amount is not paid.
Vodacom, may I suggest you get your staff properly trained in how to deal with Clients, as opposed to BULLYING them.
In closing, do not ask me for the information as this has now been sent over and over!
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Replies (2)
Vodacom's replyOfficial
09 Apr 2021, 14:03 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 Apr 2021, 14:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JJ
Johann J's updateReviewer Update
09 Apr 2021, 14:37Dear Vodacom,
As much as your are ******* you are also pathetic *****.
Why did Collections earlier today confirm that this amount is outstanding, my statement received yesterday still shows the disputed amount as due and getting threatened that my service will be discontinued!
As much as your are ******* you are also pathetic *****.
Why did Collections earlier today confirm that this amount is outstanding, my statement received yesterday still shows the disputed amount as due and getting threatened that my service will be discontinued!
JJ
Johann J's update09 Apr 2021, 14:37
Reviewer Update
Dear Vodacom,
As much as your are ******* you are also pathetic *****.
Why did Collections earlier today confirm that this amount is outstanding, my statement received yesterday still shows the disputed amount as due and getting threatened that my service will be discontinued!
As much as your are ******* you are also pathetic *****.
Why did Collections earlier today confirm that this amount is outstanding, my statement received yesterday still shows the disputed amount as due and getting threatened that my service will be discontinued!