Poor Customer care/service

I regret the day I moved from MTN to Vodacom. i have a query tat has been going on since April 2021, everyone is clueless the worse part is every time I call I have to explain the query from the begging. it seems like no one cares, As I client I had to figure out what happened by myself and they agreed with me but I'm still waiting for my query to be resolve. Vodacom's services, connection are bad.