Poor customer care services

<p>Vodacom website now in shambles for past 3 months and not able to provide correct Invoice information</p> <p>No billing information emailed for July and August 2016.</p> <p>Trying to call Customer care 082111 is a bigger mission these days than visiting a government institution, they always experience high call rates and you wait on average 40 minutes and longer to be assisted. </p> <p>Once you are lucky to get through to Customr care, they are not able to assist due to slow system or offline systems.</p> <p>Customer Care also try to assist and direct you to accounts department only to be informed that they only deal with late payments or arrears and can only provide an statement and ni invoices (to be provided by Customer Care only)</p> <p>You wil be placed back in thCustomer Care que and have to wait anther 40 + minutes for assistance</p> <p>All this just to obtain information on how much you are due?</p> <p>Vodacom services suck and has been going downhill for months, might be because they have to many customers and their clients do not count anymore.</p> <p>Perhaps we should all stand together and start closing our account, this will only have an impact if they start losing customers</p> <p> </p> <p> </p> <p> </p>