Poor customer care service

I called called customer care Thursday night because I couldn't connect to the internet. The lady promised to log a service request for a technician to call me. Friday again I called the customer care because I couldn't connect to the internet. Apparently the lady a previous day didn't log that service request for me. I was talking with Nonhlanhla on Friday. She said technician will call me in Saturday just after 10 in the morning. To date....no one called me. I can't connect to the internet.