Poor customer care.. going from bad to worst

Very disappointing customer service All customer service task is to manage the customer but not pushing to resolve the issue Internet down for 4 days .. and technical. Team not able to resolve . Claiming that my line is physically down which is not true. And if line is down why don't they dispatch ??!! It is normal now of you leave them to fix things they need days and weeks .. Even their 2nd line .. doesn't understand the solution used Very poor service .. very poor customer care .. *********** technical staff .. They are not able to fix issues.. they are just handling customer