POOR CUSTOMER CARE

I took out a data contract with Vodacom in June 2019. When the consultants phoned they advised that the data can be used on 5 different devices. When I got the data sim after two months only I found that this was not the case. I cancelled this data sim within the 5 day cooling off period as per the consumer protection act and the contract was cancelled. However I have been struggling with *********** personnel to pass a credit on my account since June. I have logged numerous requests and each time the request is closed and resolved but still no credit. They are quick to cut services if an account is in arrears but we as customers must wait 6 months for a credit to be passed. This is ridiculous and I feel like taking my business elsewhere.