Poor customer care by Vodacom!

In May 2018 I went to Vodacoom in Westgate Mall, to find out why my vodacom account was errouneously debited with an amount I had no knowledge of. The staff including the manager were totally clueless and unhelpful. They told me to phone 082111 for assistance. I phoned the number only to be told that they can't help me over the phone and that I need to go in to my nearest vodacom store for help.

Upon telling this to the store consultant he was visibly irritated and told me that he can't help me! The consulatant over the phone requested to speak to the store consultant (who initially did not want to take the phone). After their conversation the store consultant handed me my phone and said nothing, but the consultant over the phone told me that the store would help me.

The store consultant went on the system and told me that it appears that my account had been upgraded at a Fourways vodacom shop (of which I had never authorised such an upgrade). He also told me that I needed to physically go to the Fourways Vodacom shop in order to get the matter sorted out. There was no other way of getting this resolved.

This is surely unacceptable, that I am expected to drive around South Africa for assistance. Your staff was completely unprofessional and were not bothered with my problem. I have never, in my entire life as a client had such terrible service!

Eventually my issue was sorted at Fourways Vodacom (one of their staff members was **********ly upgrading customer accounts!)... or so I thought. It is now the year 2020 and I have been getting harassed by Vodacom call center agents demanding That I make payments over this ********** account and now apparently my account has been handed over to some attorneys.

Really really bad service...1 star is too much, you deserve no star.