Poor customer care assistance for device insurance

No assistance and no feedback on emails!

About 2 weeks ago I insured my samsung device on the vodacom app, I can't seem to put in the IMEI number on the app. Great, I contacted vodacom and the consultant send me a document to fill in with all my information so that it can be updated on their side.

Up until now, no progress, no feedback and my information is still not updated which means my policy isn't active yet.