Poor customer care and poor tracking

Item: Vodacom
Rating: 1
Author: Hosam N

now service down down for 2 weeks Tens of calls with VC customer Careless and non supportive agents Tens of promisses to follow up and call back .. nothing managers and agents sharing emails so we can follow up with them and once call is dropped issue doesnt mattre and they dont reply on email poor system and fault management and poor tracking , i even had one manager saying i need to call Vumatel by myself

i am following up to see if VC can surprise me more with their no actions and poor tracking

Helpful (0)

Replies (2)

Vodacom's replyOfficial

14 Nov 2022, 08:21

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply14 Nov 2022, 08:21

Official

Hosam N's updateReviewer Update

15 Nov 2022, 20:36

I just gave up on you
Last time I contract with VC
In this fibre contract I went to all Dept and they all not functioning

Don't bother calling .. I have had tens of calls with no added value
And many agents who dont care

Hosam N's update15 Nov 2022, 20:36

Reviewer Update