CM
Cassandra M
1 reviews | Active since Apr 2019
25 Jul 2022, 16:34
Poor Customer Care
I have an account query. A payment I made is not reflecting on my statement. I keep calling customer care,. Some calls are getting cut off before I get transferred or I get to consultant and the consultant just ends the call. Poor service we are paying for.
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Vodacom's replyOfficial
26 Jul 2022, 07:46 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply26 Jul 2022, 07:46
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team