Poor Customer Care

Dear Vodacom Customer Service,

I am extremely disappointed with the manner in which my cancellation request has been handled. Despite submitting the cancellation on 29 July 2025 and again on 5 September 2025, I have received no communication or confirmation from Vodacom.

This is now the second month where I am being billed for a contract that should have been canceled. I was also assured that I would be reimbursed for the month I was incorrectly charged, yet I have not received any feedback or refund. To add to this, I have just received another invoice which still includes the canceled contract.

The lack of service and communication on this matter is unacceptable. I request an urgent update on the status of my cancellation and refund. Should this matter not be resolved immediately, I will have no choice but to escalate it to the Consumer Ombudsman.

As a customer who has consistently paid my account on time, I expect far better treatment and accountability from Vodacom.

I look forward to your urgent response.

Sincerely, Lethabo Mojela Vodacom Account Number: I***-1