MA
Mohammed A
1 reviews | Active since Feb 2017
10 Mar 2021, 08:50
Poor customer care
Have 3 calls logged for no service at my new residence. Calls were marked as resolved but no action on my query. I am still without network connectivity despite logging my first call almost 1 month ago. This is poor poor service from Vodacom considering I have numerous contracts with them. I have no choice but to cancel all my contracts and change network providers. I will also ask my bank to reverse the debit orders as I am not paying for services I don't receive. I also previously logged a complaint on this platform and they rep**** committing to resolve my query. Still nothing!!!
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Replies (2)
Vodacom's replyOfficial
10 Mar 2021, 08:56Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply10 Mar 2021, 08:56
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
MA
Mohammed A's updateReviewer Update
10 Mar 2021, 12:57This is not the issue that was logged and the above feedback was never sent to me. The network quality at my residence is poor and has nothing to do with the Roosevelt tower as this has been ongoing for a long time. I was promised a technician would come out but to date nothing. Please direct me to someone who can assist with canceling all my vodacom contracts as this is so frustrating.
MA
Mohammed A's update10 Mar 2021, 12:57
Reviewer Update
This is not the issue that was logged and the above feedback was never sent to me. The network quality at my residence is poor and has nothing to do with the Roosevelt tower as this has been ongoing for a long time. I was promised a technician would come out but to date nothing. Please direct me to someone who can assist with canceling all my vodacom contracts as this is so frustrating.