Poor customer care

All- when looking for a Vibre deals, please note that Vodacom Fibre is amongst the poorest Internet Services Providers. They do not keep up to the speed that one has signed for and when you have challenges, you need to be prepared to go for days and days without it being resolved and without anyone ever doing anything about it. I have called and logged a services request because I dont have internet since Thursday last week the 13th April and all I get is that the issue has been escalated but nothing. They dont take us serious and I am definitely not renewing my contract with them.