poor customer care

<p>An unauthorised upgrade was done on my account around 25 September 2016 and now my account is suspended. Upon making follow ups, I was requested to send the required documents to: ********** for Vodacom to investigate. I did so early October already. When i received no feedback. I made a couple of calls to check the progress and was always told the documents were not received. I have emailed the documents three times already and was still told that nothing was received. Hence the system responds to say the documents received and my matter will be attended to. The customer service I received is very poor, the last call I made was so frustrating the poor lady on the otherside promised to make follow ups and would come back to me, but that never happened. I even tried to visit some of the shops and was refered back to call the accounts department. I am now stuck not knowing how else should I get this matter resolved. We are approaching 2017 and name is busy drugging in the mud pool of bad credit record. </p>