Poor Customer Care

<p>Last year I took out a 12 months Vodacom 2GB data contract. As time progressed I realised that I don't need the data and I was willing to honor my side of the contract and pay until May 2017. I asked that I be allowed to transfer the allocation to my sons number so that the allocation could be utilised .. </p> <p>I read Vodacom terms and conditions </p> <p>http://www.vodacom.co.za/vodacom/terms</p> <p>This allows me to transfer data to a vodacom account but when I requested for assistance on how I can do this I was.told.that I cannot do that.. I asked asked why not and was told that this is not allowed.. </p> <p>Ashwin from call centre told.me.that his advise would be to rather cancel the contract and get a.new contract under my sons name.</p> <p>I have believed that customer retention is the key to any business BUT this does not seem to be a Vodacom intention .. For not allowing me.to use this benefit they ate willing to lose a cutomer. </p> <p>This is done in the current economic conditions when everybody is.looking at retention of whatever business you have .. One day Vodacom you will.find competition and you will.see the need.to respect your clients and retain them</p>