RW
Roland W
1 reviews | Active since Sept 2015
05 Dec 2019, 15:36
POOR CUSTOMER ASSISTANCE
**********ly added another contract on my name against my instructions . i am now forced to call a call-center at my cost where nobody answers the call as 111 call-center could not help and said i have to call a Vodacom individual contracts number. I had mentioned many times that i am not prepared to spend a additional cent on contracts yet my account was debited.
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Vodacom's replyOfficial
06 Dec 2019, 07:00Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Dec 2019, 07:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team