MA
Marie A
1 reviews | Active since Dec 2023
18 Dec 2023, 12:05
POOR CUSTOMER AFTER SALES SERVICE
I have upgrade with the Black Friday Special on 15 Nov 2023 for 30MB line 600GB. Since 1 Dec 2023 when it came into effect, I only got a speed up to 8MB. Have queried it with Vodacom ticket *** and they have made a note to reverse the upgrade as the package is faulty without penalties. I visited Vodacom Chats Waverley Plaza Pretoria – Chris now 3 times to no avail and do not want to help me to reverse the upgrade and replace it with another package even if customer care advised to do so. I do not have sufficient internet to run my business but Vodacom does not care about their customer of over 30 years.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
18 Dec 2023, 12:09 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply18 Dec 2023, 12:09
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
MA
Marie A's updateReviewer Update
02 Jan 2024, 11:21Matter still not resolved and still without sufficient internet. Now cannot even cancel the contract which is due for upgrade or cancellation end January 2024?
MA
Marie A's update02 Jan 2024, 11:21
Reviewer Update
Matter still not resolved and still without sufficient internet. Now cannot even cancel the contract which is due for upgrade or cancellation end January 2024?
MA
Marie A's updateReviewer Update
03 Jan 2024, 09:52I am unable to get through to anyone for 2 days now on *** to cancel my contract - even the calls on that number drops? I have sent an email to cancel and only received a ref nr 5- ***. Is Vodacom still closed for the holidays? Is my next step the Ombudsman?
MA
Marie A's update03 Jan 2024, 09:52
Reviewer Update
I am unable to get through to anyone for 2 days now on *** to cancel my contract - even the calls on that number drops? I have sent an email to cancel and only received a ref nr 5- ***. Is Vodacom still closed for the holidays? Is my next step the Ombudsman?