RA
Ridwan A
1 reviews | Active since Jul 2016
15 Nov 2021, 19:04
Poor custermor service
6 days has passed since my service was on and everytime I contact vodacom they tell me I must be patient and will be contacted. When I ask about a rebate since I cannot get the service I'm paying for they don't respond.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
16 Nov 2021, 07:27 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply16 Nov 2021, 07:27
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
16 Nov 2021, 21:36Dear Customer We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused. Our records indicate that you were in contact with our Social Media Team and the matter has been escalated.. We have asked the team to do a follow up with the Fibre Support Team so they can provide feedback/resolution.
We apologize for the inconvenience and appreciate your patience.
Regards, Vodacom Consumer Website Team
We apologize for the inconvenience and appreciate your patience.
Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply16 Nov 2021, 21:36
Official
Dear Customer We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused. Our records indicate that you were in contact with our Social Media Team and the matter has been escalated.. We have asked the team to do a follow up with the Fibre Support Team so they can provide feedback/resolution.
We apologize for the inconvenience and appreciate your patience.
Regards, Vodacom Consumer Website Team
We apologize for the inconvenience and appreciate your patience.
Regards, Vodacom Consumer Website Team
Best regards,
RA
Ridwan A's updateReviewer Update
04 Dec 2021, 23:07It has been now 25days and my internet is still not working, you have now made a deduction for December and you got the audacity to deduct 43% more for the month. Don't you feel guilty when you get paid for doing absolutely nothing, I basically pay you to make a fool of me. Hope you have the same festive season as your ****ty service.
RA
Ridwan A's update04 Dec 2021, 23:07
Reviewer Update
It has been now 25days and my internet is still not working, you have now made a deduction for December and you got the audacity to deduct 43% more for the month. Don't you feel guilty when you get paid for doing absolutely nothing, I basically pay you to make a fool of me. Hope you have the same festive season as your ****ty service.