POOR CUSTEMOR SERVICE

I did an upgrade online. Everything in order. The agent told me when I can expect my delivery by 24th October not telling me its on back order. He just want the deal and get his commission. only finding out on the 28th of October it will be delivered a week or 2 later. Anyway I requested a cancellation of my order with them due to the delay because I cannot wait for my order I need it. Cancellation request was done 2 agents told me it will take 24 hours. I follow up to find out if it is cancelled to be told it takes 48 hours. And then it wil take 3 - 7 working days to cancel it completely. This doesn’t allow me to upgrade in a store. Not one of the agents I spoke to knows what they doing. I am cancelling my contract with you immediately.