YL
Yolandie L

1 reviews | Active since May 2017

05 May 2017, 15:04

Poor Custemor service

<p>So on Tuesday 2 May 2017 Vodacom Made the mistake of doing a sim swop wrongly on my mothers account. So the after effect being that my number got Blocked and swopped after my mom clearly stated wich number was hers. After having a fight with 3 different people over the phone who kept on telling me it cannot be corrected i need to buy a new simcard - I refused becuase it was a mistake on their side.</p> <p>Finally after having to fight the Vodacom in Mall at Reds (Pretoria) said they would courier me a new sim card as I am in Cape Town and my Mother is in Pretoria.</p> <p>Well its beem 4 days and i can still not use my phone, seeing as I have still not received a Sim Card.</p> <p> </p> <p>I cannot wait Till September so I can just cancel my contract!!!</p> <p>I am Fed up with the lazy service from Vodacom!!!!</p>

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Replies (1)
Vodacom
Vodacom's reply05 May 2017, 15:18
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team