Poor cusrtomer feedback and service

I logged a call +- 3 weeks ago related to poor network reception in the Rooodepoort CBD (Specifically Harold Street).<br> <br> Call was resolved but I specifically requested that it not be closed as I wanted to verify if it still persisted.<br> <br> Seemed to be receiving network related issues in my area yet again on Friday and it has gone progressively worse. <br> <br> I was told to provide 5 numbers in the area but unfortunately I do not have 5 Numbers. It appears that the network issues are more prone to certain devices than others.<br> <br> I put my sim card into another device which picked up reception slightly better in my area.<br> <br> I then went into Vodacare Westgate and was assisted by Fortune who told me that it could potentially be a software issue. I then paid R160 for a software upgrade and drove home.<br> <br> It appears that the problem persisted at home which clearly tells me that is and infrastructure problem and not a software problem as why else would the phone work in certain areas while not in other areas.<br> <br> I have just wasted R160 +petrol money .I called and spoke to Hlengiwe and Sibusiso @ Vodacom customer care whom both told me that their supervisors would call me back but to no avail