ZH
Zelda H
1 reviews | Active since Dec 2022
12 Dec 2022, 09:22
POOR COSTUMER SERVICE
I am sick and tired to phone their nuber and get no assistance. They drop the call or they have to refer you to someone els. I waisted 60 min this morning,where the call were dropped twice and they advices I must call them back as they can not assist.
They phoned me in November selling me a contract that would replace my existing contract, BULL****, i got my invoice where they have billed me for 2 contracts, I WILL NOT PAY THE NEW CONTRACT, AS THIS WAS NOT THE AGREEMENT -
They need to go and listen to their call recording. *** and get back to me
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
12 Dec 2022, 10:10 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply12 Dec 2022, 10:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
ZH
Zelda H's updateReviewer Update
12 Dec 2022, 11:51I do not want any consultant phoning me back. I want a Manager to listen to the call and answer me, once again I will not be paying for any new contracts, I will only pay existing contract.
Its time Vodacom listen and speak to the sales consultants where they sell contracts just to make a sale for commusion
Its time Vodacom listen and speak to the sales consultants where they sell contracts just to make a sale for commusion
ZH
Zelda H's update12 Dec 2022, 11:51
Reviewer Update
I do not want any consultant phoning me back. I want a Manager to listen to the call and answer me, once again I will not be paying for any new contracts, I will only pay existing contract.
Its time Vodacom listen and speak to the sales consultants where they sell contracts just to make a sale for commusion
Its time Vodacom listen and speak to the sales consultants where they sell contracts just to make a sale for commusion
ZH
Zelda H's updateReviewer Update
13 Dec 2022, 11:20And it is 24hrs later and still nothing from Vodacom, how long does it take to listen to a sales call, surely 5min if you are competent and client service oriented. This does not exist in Vodacom.
Once again - you need to take note - even if I need to go to the news papers - i will not be paying my bill. The agreement was the new contact replaces the old contract.
Listen to the call and let that sales consultant pay for her mistakes, fire her if she is costing the company money or let het pay the contract amount.
Once again - you need to take note - even if I need to go to the news papers - i will not be paying my bill. The agreement was the new contact replaces the old contract.
Listen to the call and let that sales consultant pay for her mistakes, fire her if she is costing the company money or let het pay the contract amount.
ZH
Zelda H's update13 Dec 2022, 11:20
Reviewer Update
And it is 24hrs later and still nothing from Vodacom, how long does it take to listen to a sales call, surely 5min if you are competent and client service oriented. This does not exist in Vodacom.
Once again - you need to take note - even if I need to go to the news papers - i will not be paying my bill. The agreement was the new contact replaces the old contract.
Listen to the call and let that sales consultant pay for her mistakes, fire her if she is costing the company money or let het pay the contract amount.
Once again - you need to take note - even if I need to go to the news papers - i will not be paying my bill. The agreement was the new contact replaces the old contract.
Listen to the call and let that sales consultant pay for her mistakes, fire her if she is costing the company money or let het pay the contract amount.
ZH
Zelda H's updateReviewer Update
05 Jan 2023, 13:40Today I received a message from Vodacom return credit will generate and reflect on the next invoice - BUT they have the audacity to suspend my current account that is up to date.
Vodacom is a bunch of useless, *********** people. the left hand does not know what the right hand is doing, I give you until COB today to rectify
my account and put my pone on again
Vodacom is a bunch of useless, *********** people. the left hand does not know what the right hand is doing, I give you until COB today to rectify
my account and put my pone on again
ZH
Zelda H's update05 Jan 2023, 13:40
Reviewer Update
Today I received a message from Vodacom return credit will generate and reflect on the next invoice - BUT they have the audacity to suspend my current account that is up to date.
Vodacom is a bunch of useless, *********** people. the left hand does not know what the right hand is doing, I give you until COB today to rectify
my account and put my pone on again
Vodacom is a bunch of useless, *********** people. the left hand does not know what the right hand is doing, I give you until COB today to rectify
my account and put my pone on again
ZH
Zelda H's updateReviewer Update
20 Jan 2023, 11:30I am still awaiting for Vodacom to email me proof that they received all my payments on my account *** and a new invoice showing my outstanding balance is R211, really poor service from Vodacom, even the query / complaints department from Vodacom cannot answer you on all your questions, how can they put someone in complaints that does not know their system process.
ZH
Zelda H's update20 Jan 2023, 11:30
Reviewer Update
I am still awaiting for Vodacom to email me proof that they received all my payments on my account *** and a new invoice showing my outstanding balance is R211, really poor service from Vodacom, even the query / complaints department from Vodacom cannot answer you on all your questions, how can they put someone in complaints that does not know their system process.