Poor Costumer Service

<p>I have a LG G4 phone that stopped working. I took it to my local Vodashop to send the device in for repairs. the phone froze/stopped working and then later just went dead. I received JC No ********** 2. I received an SMS that my phone was send to Vodacom Repairs WICC Nelspruit ( ********** ). I Contacted them to see if they have any information regarding the phone and any feedback. I spoke to Zani and she transferred me to the Lady at repairs. I asked her wat the problem was on my phone and she rep**** that i did not look after the phone and that its my fault that the phone is not working. I am responsible for the main board being damaged on the device. When I asked her for proof that I was the reason for the problem she said there was not proof. I also asked her what her name was and she said that it was not my bussiness to know her name.</p> <p>I asked to speak to her manager and she refused to transfer me. The LADY was shouting and was very unmannerd. She does not have eticet to speak to clients.</p> <p>I am very unhappy aboout the whole situation. I know my phone fell ONCE (i had the device for 3 mnths and it worked 100% after it dropped) and that caused the camera on the back to crack. But that can not cause the main board that is on the inside of the phone to be damaged.</p> <p>The whole way this was handled is very unprofessional. VODACOM loves to blame the client for the problem on the phone and does not want to carry the warranty for the full 24months till your next upgrade.</p> <p>I want VODACOM to carry the warranty on the phone. They are the supplier and they must sort the problem out.</p> <p> </p> <p>Regards.</p>