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Brendon N
1 reviews | Active since Jan 2017
09 Jan 2017, 10:08
Poor contract service
<p>I recently upgraded a vodacom contract that i had for 18 yrs. I was going to terminate it due to the fact that i was getting little data. They then increased it from 200mb and added 500 mb to keep my business. Since day 1 i have mot recieved the extra 500mb and have been sending e mails for the last 3 months with no joy. Can any1 tell me how to contact the consumer credit for help as they are in breach of the contract and want to cancel..</p>
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Replies (5)
Vodacom's replyOfficial
09 Jan 2017, 11:11Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Jan 2017, 11:11
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
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Brendon N's updateReviewer Update
10 Jan 2017, 12:03What do you mean thank you for making you aware? I have been complaining to vadacom from November. But dont stress. I have made contact with the consumer protection offices.
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Brendon N's update10 Jan 2017, 12:03
Reviewer Update
What do you mean thank you for making you aware? I have been complaining to vadacom from November. But dont stress. I have made contact with the consumer protection offices.
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Brendon N's updateReviewer Update
13 Jan 2017, 11:25I have recieved an email from Dominic and rep**** twice with no response. Can you please call me on ********** 770 as you obviously dont understand what was agreed on my contact. You credited me yesterday with 300mb data. I have a message sent from vodacom with my contract details that state talk 200 with 200mb data as well as an additional 500mb data. You owe me another 200mb data for this month and what about the past months 500mb data that i did not recieve?
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Brendon N's update13 Jan 2017, 11:25
Reviewer Update
I have recieved an email from Dominic and rep**** twice with no response. Can you please call me on ********** 770 as you obviously dont understand what was agreed on my contact. You credited me yesterday with 300mb data. I have a message sent from vodacom with my contract details that state talk 200 with 200mb data as well as an additional 500mb data. You owe me another 200mb data for this month and what about the past months 500mb data that i did not recieve?
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Brendon N's updateReviewer Update
16 Jan 2017, 10:26Still no contact to rectify. Hello Peter should have stars that go into the negative or none at all for pathetic service like i am experiencing with Vodacom. You are totally useless.
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Brendon N's update16 Jan 2017, 10:26
Reviewer Update
Still no contact to rectify. Hello Peter should have stars that go into the negative or none at all for pathetic service like i am experiencing with Vodacom. You are totally useless.
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Brendon N's updateReviewer Update
25 Jan 2017, 08:24Thank you Vodacom for absolutely nothing. Matter still not resolved. I dont think you even bother to check this site anymore with complaints. I hope i have better luck with the documents that i have sent to the National Consumers Commission.
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Brendon N's update25 Jan 2017, 08:24
Reviewer Update
Thank you Vodacom for absolutely nothing. Matter still not resolved. I dont think you even bother to check this site anymore with complaints. I hope i have better luck with the documents that i have sent to the National Consumers Commission.