poor connection

i am really disappointed,i dont even have words to describe my disappointment, it's now the 2nd if not 3rd month, having poor signal, when you report it, they dont address issue, of cell tower which might be the problem, i was even forced to pay for a swim swap, my router proved that the issue might a cell tower around sosha, because anywhere else, it connects okay, but in my place, it never connects as it used to do