BD
Bongani D

1 reviews | Active since Nov 2015

12 Apr 2020, 15:06

Poor connection

I stay in Glen Austin, Midrand. I'm forever having connection issues connecting to the Vodacom network. With the outbreak of Covid 19 virus, I have been asked to work from home, however the extremely poor Vodacom network has made the whole working from home experience a nightmare. I have a company issued cell phone and router, both of them have been rendered useless by the network. I find myself having to use my own personal resources from the other more reliable service providers in order to be productive. This comes with a huge personal cost to me. Vodacom in indirectly steeling food away from my family. I find it unacceptable that a huge company like Vodacom can have such poor coverage.

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Replies (1)
Vodacom
Vodacom's reply12 Apr 2020, 16:08
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team