Poor Connection and even poorer Customer Service

since November 2019 I started having poor reception especially when at home :20240 Moepeng street Dobsenville. it was so extreme that i would literally have to walk a couple of blocks from home just to be able to make a phone call! i have called numerous times and were given several reference numbers and at one point advised that a Team leader would call me , I am still waiting for that call. I have several reference numbers *** , *** and *** yet nothing has still been done . this is the poor service i get for paying R603pm . I am being deliberately ignored and treated unfairly by you yet every month you are the first to debit my account! I am livid! I will be taking this further till you are brought to account for this day light ******* and the shocking way you treat your customers !right now we are in the middle of a global pandemic and I cannot even work from home because I do not have connection! yet you deem yourselves as an essential service yet your client's cannot even make calls or connect to the internet.my contact number is *** S.Rapoo