Poor comprehension of English, transferring call

I am trying to cancel my 1 GB data sim from my iPAD. After 2 phone calls (lasting over 10 minutes each time) culminating to a transfer to iSmart to process the cancellation I am no further forward and have not managed to cancel my sim and I don't have an incident number either.. Pure incompetence by Vodacom and iSMART. <br> The first transfer from Vodacom to iSmart (because apparently the Vodacom team can't cancel the contract) resulted in me being transferred to ismart reception - after being transferred to the call centre the female agent could not understand my request so she put the phone down on me after several grunts and what?.. So I tried Vodacom again - went through al my numbers and the requirement because why would anyone have bothered to update the system the first time I called. I was then going to be given an incident number and transferred again - nothing happened - no voice no incident number just silence for over 2 minutes until I hung up.<br> I am disgusted to say the least. #poor service #will not recommend Vodacom ... been a loyal customer for over 5 years - not anymore