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Andane S
1 reviews | Active since Jul 2020
18 Sept 2023, 13:40
Poor complaints handling and customer service
This is my third complaint on this platform, Vodacom agents only call me once and promise to do a follow up and never do , first agent was Magdelene Telis , ddnt bother to take the name of the other one cause I knew I was not gonna get assistance . Vodacom cancel my contract and give me my refund before I escalate this matter to the ombudsman .
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Replies (2)
Vodacom's replyOfficial
18 Sept 2023, 13:44 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 Sept 2023, 13:44
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Andane S's updateReviewer Update
21 Sept 2023, 08:17My matter Is not resolved no one is following up or contacting me from Vodacom , the customer service I'm receiving is so embarrassing .
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Andane S's update21 Sept 2023, 08:17
Reviewer Update
My matter Is not resolved no one is following up or contacting me from Vodacom , the customer service I'm receiving is so embarrassing .